Stress lavorativo, disturbi psichici minori e indice di capacità di lavoro negli addetti al call center di un'azienda italiana
Publikation: Bidrag til tidsskrift › Tidsskriftartikel › Forskning › fagfællebedømt
To test three hypotheses in an Italian sample of call center workers: higher levels of perceived work stress are associated with more frequent common mental disorders (GHQ-12) and a lower Work Ability Index; combining the Job Strain (JS) and Effort/Reward Imbalance (ERI) models increases explained variance in health over and above either model when applied separately; compared with outbound operators, inbound call handlers are expected to report a lower health status,which is due to a more intense exposure to task-related work stress factors in the latter.
Bidragets oversatte titel | Work stress, common mental disorders and Work Ability Index among call center workers of an Italian company |
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Originalsprog | Italiensk |
Tidsskrift | Epidemiologia e prevenzione |
Vol/bind | 37 |
Udgave nummer | 1 |
Sider (fra-til) | 17-28 |
Antal sider | 12 |
ISSN | 1120-9763 |
Status | Udgivet - 2013 |
Eksternt udgivet | Ja |
ID: 93542887