Procedural, organizational and relational aspects of call-centre job: results of semi-structured interviews

Publikation: Konferencebidrag › Poster › Forskning › fagfællebedømt

Standard

Procedural, organizational and relational aspects of call-centre job: results of semi-structured interviews. / Conway, Paul Maurice; Campanini, D. Camerino, S. Punzi, G.P. Fichera, S. Sartori, G. Costa .

2010.

Publikation: Konferencebidrag › Poster › Forskning › fagfællebedømt

Harvard

Conway, PM & Campanini, D. Camerino, S. Punzi, G.P. Fichera, S. Sartori, G. Costa 2010, 'Procedural, organizational and relational aspects of call-centre job: results of semi-structured interviews'.

APA

Conway, P. M., & Campanini, D. Camerino, S. Punzi, G.P. Fichera, S. Sartori, G. Costa (2010). Procedural, organizational and relational aspects of call-centre job: results of semi-structured interviews.

Vancouver

Conway PM, Campanini, D. Camerino, S. Punzi, G.P. Fichera, S. Sartori, G. Costa . Procedural, organizational and relational aspects of call-centre job: results of semi-structured interviews. 2010.

Author

Conway, Paul Maurice ; Campanini, D. Camerino, S. Punzi, G.P. Fichera, S. Sartori, G. Costa . / Procedural, organizational and relational aspects of call-centre job: results of semi-structured interviews.

Bibtex

@conference{41dd23a21dec4af097931063d171bcff,
title = "Procedural, organizational and relational aspects of call-centre job: results of semi-structured interviews",
author = "Conway, {Paul Maurice} and {Campanini, D. Camerino, S. Punzi, G.P. Fichera, S. Sartori, G. Costa}",
year = "2010",
language = "English",

}

RIS

TY - CONF

T1 - Procedural, organizational and relational aspects of call-centre job: results of semi-structured interviews

AU - Conway, Paul Maurice

AU - Campanini, D. Camerino, S. Punzi, G.P. Fichera, S. Sartori, G. Costa

PY - 2010

Y1 - 2010

M3 - Poster

ER -

ID: 93558635