TY - JOUR

T1 - Zones of emotional labour

T2 - An explorative study among Danish public family law workers

AU - Strøbæk, Pernille Solveig

PY - 2011

Y1 - 2011

N2 - The paper suggests that due to the difficult nature of their work public family law caseworkers are to be included in the definition of emotional labour even though they are omitted by Hochschild. Based upon a review of the structures involved in emotional labour an explorative qualitative study is put forth among 25 Danish public family law caseworkers. The study points to personal, professional, and social zones of emotional labour through which the caseworkers carry out their work. Emotional labour zones mark emotion structures that may be challenging due to complex emotional intersections between zones.

AB - The paper suggests that due to the difficult nature of their work public family law caseworkers are to be included in the definition of emotional labour even though they are omitted by Hochschild. Based upon a review of the structures involved in emotional labour an explorative qualitative study is put forth among 25 Danish public family law caseworkers. The study points to personal, professional, and social zones of emotional labour through which the caseworkers carry out their work. Emotional labour zones mark emotion structures that may be challenging due to complex emotional intersections between zones.

M3 - Journal article

VL - 4

SP - 178

EP - 194

JO - International Journal of Work Organisation and Emotion

JF - International Journal of Work Organisation and Emotion

SN - 1740-8938

IS - 2

ER -